Track: Business Management

Abstract

In recent century, the rapid and dynamic changes in business environment leads the organizations to the re-engineering of the business processes toward service-oriented ones; this phenomena requires agility. For this aim Subject-oriented Business Process Management (S-BPM) is utilized for assisting of communication between process owners and the experts and formed the new way of cooperative business processes. Meanwhile all essential infrastructures for supporting resources (such as selective info, know-hows, mental and professional skills, input and outputs, desired quality level and limitations, assessments and control) are taken into account for using the operational experiences (as an added-value knowledge) that perform inside the predefined business environment. This act leads to renovating the business model by selecting proper business services and demonstrates the basis for quickly capable “real-time” service-oriented BPM. In this paper the case study has been performed for using BPMS in internal processes of National Iranian Gas Company technical inspection and control organization in CRM area in order to clarify the processes and effective work-flow as a managerial experience.