Track: Doctoral Dissertation Competition

Abstract

Maturity models aim to evaluate and improve an organization’s practices and to enhance capabilities by defining an improvement roadmap. Being developed initially to support Information Technology (IT) organizations, maturity models have presented confirmed benefits for experts and practitioners in capacity building. 

In the last years, we have witnessed a growing interest for maturity models in the scientific community as a support tool for organizations in a wide range of areas and specialties. The variety of methodologies and methods being used for their development have, however, been questioned by scientists in their theoretical foundations and have been nuanced in their rigor and relevance. Faced with that, some scholars have proposed guidelines and attempted standards for their development process. Recently, a growing number of authors referred to these proposed guidelines and standards in the development of maturity models, but the majority continued to use ‘Ad-hoc' methods justifying their relevance and their rigor.

This work will provide a literature review about methodologies, methods, and guidelines used by the scientific community in the development of maturity models across different sectors. Recent findings and conclusions in the field will be discussed to define an appropriate methodology to develop a maturity model for performance management in Education systems.

Keywords

Maturity Models, Methodologies for Maturity Models development, Performance Management in Education, Education Systems Performance.