Track: Logistics Management

Abstract

The purpose of this paper is to study the impact of a stevedores’ port strike on logistics service providers. It aims to analyze the negative effects caused by this disruption, and the strategies logistics service providers may implement to sustain their performance levels and quickly recover from disruption. With this objective, a case study comprising three logistics service providers is developed. There are evidence that "Handling and management cargo delay", "Delay in deliver of orders" and "Incapacity to fulfill orders" are the stevedores’ port strike negative effects with high impact and frequency. Because of these negative effects the logistics service providers’ key performance indicators related to reputation, loss of capacity and operation stoppage are diminished.