9th Annual International Conference on Industrial Engineering and Operations Management

The Determination of Patient Appointment Scheduling and Patients’ Examination Room Assignment Policies: A Case Study

Ping-Shun Chen, Li-Wen Liu, Ching-Ping Zheng & Wen-Tso Huang
Publisher: IEOM Society International
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Track: Modeling and Simulation
Abstract

This research is to study a patient examination operation problem, which contains the patient appointment scheduling policy and patients' examination room assignment policy.  The objective of this study is to minimize the patient waiting time with constraints of the medical staff workload balance and utilization.  This research uses a case image center to construct a simulation model of the patient ultrasound examination operations in order to examine the performance of different policies in two scenarios.  Based on the numerical simulation, the results show that the optimal patient inter-arrival time in Scenario 1 is 18 minutes.  In Scenario 2, the weighted cumulative examination point policy outperforms the cumulative examination point policy, the cumulative examination time policy, and random policy.

Published in: 9th Annual International Conference on Industrial Engineering and Operations Management, Bangkok, Thailand

Publisher: IEOM Society International
Date of Conference: March 5-7, 2019

ISBN: 978-1-5323-5948-4
ISSN/E-ISSN: 2169-8767