Track: Operations Management

Abstract

The consumer behaviour has forced many organisation to advance from their traditional ways of doing things, and this includes healthcare services, which came as a surprise to most, especially at hospitals when they were implementing Lean Principles in trying to, amongst other things, reduce the number of ‘return work’ within their operating divisions. Transport industry has as a result, been left behind as majority of them are still operating, and based on traditional way of servicing clients. This however, has to change, in order for them to be able to respond to the current consumer behaviour, on platforms such as ecommerce. Applications like Uber have created a disruption within the market, while responding to the consumer behaviour, of wanting things easier, and wanting them now. The paper examines application of lean principles in the manufacturing, production, services and allied sectors. The absence of research output on courier service sectors is conspicuous in literature. A methodological improvement on how lean principle can be applied in courier service sector is presented. The principle is capable of upgrading the sector in a manner that can respond to the ecommerce market, with better improved processes and better pay-back.