Track: Information Technology/Information Systems

Abstract

The CLIQUE is a web-based queue management system with real-time monitoring of queues and notification of units, which was developed to improve the queue system of the University Registrar at Angeles University Foundation. The system aims to deliver an enhanced web-based queue management system organized for maximum productivity and excellent service by reforming the traditional process in a way that utilizes technology. The method used in developing the system is Design Thinking, a framework designed to help designers solve various complicated problems and figure out solutions for clients. The development tools of the system are; HTML, CSS, Bootstrap, JavaScript, Model-View-Controller, ASP.NET, C#, and MySQL. As a result, the developed queue management system is more suitable for clients than the traditional queuing process due to the fact that the clients and staff can track and monitor queues. Also, the developed system has lessened clients’ confusion upon entering the Office of the University Registrar, and the staff would work efficiently in assessing clients. Henceforth, the clients, staffs, and admins were able to manage the queuing process because of the developed queue management system.