Abstract

This paper proposes a pioneering approach that integrates cutting-edge technology with a people-oriented strategy to transform quality management. The paper presents a framework that combines the precision of AI, the Internet of Things, and big data analysis with the depth of human empathy, cooperation, and empowerment. It aims to provide an integrated plan that enhances operational efficiency while fostering a culture of innovation and continuous improvement. As a leader in future quality concepts, this paper highlights the transformative potential of Quality 5.0, emphasizing its capacity to create a harmonious bridge between technological advancements and human insights, thereby establishing a new standard for quality excellence.

The presentation examines the crucial role of Human-Centric, Resilience, and Sustainability in shaping Quality 5.0, and investigates the synergy between human expertise and technological systems. The benefits of implementing a human-centric approach in Quality 5.0, such as enhanced decision-making and adaptability, are discussed, along with strategies for adapting QMS to Industry 5.0.