Abstract

This study sought to find out the strategies of the successful implementation of Total Quality Management (TQM) principles in the South African banking sector. The study explored the employees’ perceptions of the strategies through administering a questionnaire survey to 250 bank managers at different levels. These employees were selected using simple random sampling. The banks from which these employees were selected, were picked using purposive sampling. The Cronbach’s validity and reliability test measured the confidence in relation to the validity, relevancy and reliability of Critical Aspects for internal consistency. SPSS-Output result for Cronbach’s Alpha reliability coefficient for the set of Critical Aspects Alpha value of 0.802. The SPSS-Output of Kaiser-Meyer-Olkin (KMO) Measure of Sampling Adequacy and Bartlett’s test of Sphericity statistics is indicated in Table below. Furthermore, KMO values ranging between 0 and 1 show that the sum of partial correlations was relative to the sum of correlations. It is recommended that top management commitment should be secured first for the successful implementation of TQM in banks.