1This study sought to examine the relationship between the components of emotional intelligence and SME’s performance. Using the resource-based view and the emotional intelligence concept as the theoretical foundations, a census of 1,532 SMEs was selected in the Accra Metropolis for the study. Empirical results from 717 SMEs, utilising the hierarchical linear regression model, revealed that owner/manger’s emotional intelligence can be used to help facilitate work relationships resulting in sales and market performances. Moreover, the study found that Emotional intelligence makes a positive effect on SMEs performance of small and medium-sized enterprises. The practical implications of the results are also discussedThis study sought to examine the relationship between the components of emotional intelligence and SME’s performance. Using the resource-based view and the emotional intelligence concept as the theoretical foundations, a census of 1,532 SMEs was selected in the Accra Metropolis for the study. Empirical results from 717 SMEs, utilising the hierarchical linear regression model, revealed that owner/manger’s emotional intelligence can be used to help facilitate work relationships resulting in sales and market performances. Moreover, the study found that Emotional intelligence makes a positive effect on SMEs performance of small and medium-sized enterprises. The practical implications of the results are also discussed.
Published in: 7th European Industrial Engineering and Operations Management Conference, Augsburg (Greater Munich), Germany
Publisher: IEOM Society International
Date of Conference: July 16
-18
, 2024
ISBN: 979-8-3507-1737-2
ISSN/E-ISSN: 2169-8767