Track: Supply Chain and Logisitcs Case Study Competition

Abstract

The purpose of this project is to examine and improve material handling at the import warehouse in Kuwait Air Cargo (KAC) to ensure efficiency and safety. KAC has been losing customers to a new competitor and one of the reasons is the delays in customer’s retrieval of cargo from the import warehouse. To improve customer satisfaction, the efficiency of the system and the workers has to be improved. The safety and the comfort of the workers has to be considered while the efficiency is increased. By using AutoCAD and Tecnomatix, the layout of the warehouse is modified, number of forklifts changed and as a result the transportation time decreased by 54% on average. The total cargo retrieval system is simulated using Arena software. By employing multitasking workers in the delivery of shipments’ counter, the waiting time of the full house customers decreased by 72.79% and the single customer decreased by 48.5%. As for the safety of the workers, the working of a worker is simulated in digital environment using the software JACK to decrease the ergonomic hazards on the workers. Offered solution is using shelves in the landside area which reduced the total cumulative compression on the lower back by 28.7% and the total cumulative moment by 37.7%.