Track: Engineering Management

Abstract

Abstract— Increasing productivity is the aim of many common industries in the public and private sectors.  Although many productivity publications can be found in manufacturing, construction, and services, few studies are found dealing with productivity in public services.     This study aims to review the recent literature published about productivity in public services.  The methodology adopted in this paper is a systematic literature review. A total of one hundred papers were identified as a result of searching for specific relevant keywords.    Different types of analysis were used to classify the papers, find the development and trend of research, and finally identify the research gaps. The main findings of the study showed that the research in productivity in public sector services focuses on five areas: human resources aspects, technology development, re-engineering processes, strategic management development, and economic perspectives. It was clearly noticed that strategic management development and re-engineering processes need further studies and research.