Track: Information Systems and Management

Abstract

Learner Management Information System is very critical in the SETA setting, however, past experience revealed that if it does not meet the expectations of the stakeholders, services Seta will continue to deliver poor services to stakeholder. These poor services as a result will delay the processes because accreditation might not be granted on time for all relevant departments. Accreditation will continue to take more months than the expected timeframe. The effect of the problem will delay the stakeholder’s in applying for discretionary grants, tenders, training of learner’s and getting the learner’s certificate. It is important to address the problem now in order for Services Seta to achieve and fulfil their mandate. This is a problem because the system unable to meet the mandate of minimizing the timeframe related to the process of accreditation. This study tries to find solutions to the system problems of the Services Seta Learner Management Information System.  The main objectives of this study is in the direction of examining in what way to improve the system failure of the Learner Management Information System for Accreditation of Training Providers. With the main objectives, the specific objectives are:

Keywords: LMIS, Service Seta, Process of accreditation, Stakeholders