Track: Modeling and Simulation

Abstract

Transportation is one of the necessities in our life today.  Along with the increase in the number of cars and roads being made is the increase in the demand for driver's licenses.  With the numerous land transportation offices, few issue new driver's licenses and therefore has to serve many applicants who exert a lot of time and effort to complete the application process which normally takes more than four hours to be completed.  Time, being a very important factor in our daily decisions, is the concern of this study.  This study aims to lessen the total time to complete the process and so is the minimum waiting time of 46% by designing an appointment system developed and tested using simulation and system improvement.  Sensitivity Analysis was used to see how waiting time and running time was affected under various realistic circumstances.  Results have shown a decrease in waiting time to 9%.  To further improve the results of the study, research on the factors affecting and degree of punctuality of license applicants and change in the utilization employees after the application can be made.