Track: Operations Management

Abstract

Late arrivals and no show are major concern in South African workplace. The bad working environment and attitude of management may result in dissatisfied employees, which contributes toward most of the absenteeism. This study aims to investigate the impact of the management and workplace conditions on the level of satisfaction of the employees. A Johannesburg based non-profit organisation which has been facing high staff turnover was selected as a case study. About 50 employees across several departments were selected using convenience sampling for semi-structured interviews and participant observations. The result showed that majority of participants reported on limited equipment and machinery available to perform daily tasks, for instance the whole organisation was using only one printer to scan, print and copy documents. Furthermore, majority of participants were concerned that management does not provide sufficient resources and rewards to deserving employees