Track: Lean

Abstract

The process of manufacturing production it’s a complex process that involves processes from raw material sourced from a variety of suppliers, operators at the workshop, suppliers’ stock, and quality processes. Quality is one of the important aspects to be considered when designing a product, as it is a crucial step in the success and reputation of a business. When designing a product, it’s specifications must be clearly outlined before the actual product can be designed, the product functions must meet the product specifications to be considered as a quality product. In this paper a Lean Six Sigma method was used to optimize the quality of production alternatively improving the customer satisfaction. This paper aims to explore the potential application of Lean Six Sigma principles and methodologies in the production industry to optimize quality. By using these Lean principles that emphasize waste reduction and Six Sigma's focus on reducing variation, the production manufacturing process can be streamlined, resulting in improved product quality, reduced costs, and increased customer loyalty. The paper adopts a qualitative approach to follow an applied research type of the study that focused on improving the quality of production manufactured in a production company.