5th African conference on Industrial Engineering and Operations Management, South Africa

THE DYNAMICS OF QUALITY MANAGEMENT SYSTEM (QMS) IN MAINTENANCE OPERATIONS

Ngaka Mosia
Publisher: IEOM Society International
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Track: Quality Control and Management
Abstract

Through an extensive review of industry practices, data analysis, and observed evidence, this study seeks to provide an in-depth understanding of how QMS practices shape the maintenance landscape. The research begins by examining the relationship between QMS and safety and reliability, uncovering how well-structured QMS frameworks contribute to maintenance operations and heightened reliability. It further explored the role of QMS in ensuring regulatory compliance, highlighting the mechanisms through which maintenance organizations align with industry regulations and standards. Maintenance emerges as a central theme, as this study scrutinizes the economic implications of QMS implementation. Through historical data analysis, the impact of QMS on reducing operational costs is analyzed, while preserving safety standards. Continuing on the path of continuous improvement, this study evaluates how QMS fosters a culture of excellence, innovation, and adaptability within maintenance organizations.  Risk management was also investigated to determine how the QMS facilitates effective risk assessment and mitigation strategies, thereby enhancing safety. This research concludes by examining the dynamics of supply chain integration, dissecting how QMS practices streamline and optimize supply chains in maintenance setting. The research adopts a qualitative approach to explore and explain QMS dynamics in maintenance operations.

Published in: 5th African conference on Industrial Engineering and Operations Management, South Africa, Johannesburg, South Africa

Publisher: IEOM Society International
Date of Conference: April 23-26, 2024

ISBN: 979-8-3507-0549-2
ISSN/E-ISSN: 2169-8767