Track: Operations Management

Abstract

The lack of a QMS will affect the manufacturing sector which leads to a complete failure because there will be a lot of wastage, rework, time wastage and loss of money. Quality assurance main aim is to do regular and continuous assessment of the general project to meet quality standards. The quality management system ISO 9001 also helps manufacturing companies to ensure that they comply with satisfactory production procedures and other relevant management measures. The study set out to put the theoretical concepts of QMS into practice in the context of manufacturing sector in South Africa. The research took place in Johannesburg, South Africa. The scope of this research was limited to quality management in the manufacturing sector (manufacturing plant and warehouses) and employee participation in the introduction of QMS. This research was conducted using a quantitative approach. Data was gathered and analyzed using quantitative techniques. This indicates that the data was collected using a well-designed questionnaire. The results showed that QMS helps South African manufacturing organizations stay in business, cuts down on wasted time, and boosts customer satisfaction.

Keywords: Quality Management, Quality Planning, Quality Assurance, MS, Manufacturing Sectors.