Track: Lean Six Sigma Competition

Abstract

As a Fortune 500 multinational corporation in the energy and digital automation sector, Organisation X has made game-changing strides in the market with proprietary solutions and technologies aligned with the Sustainable Development Goals. Thereby, this study intends to explore the development of Procurement 4.0 (P4.0) via a Procure-to-Pay e-procurement software-as-a-service (SaaS) this contemporary organisation has adopted around 2 to 3 years ago – Coupa. Consequently, with a Lean Six Sigma DMAIC approach, this study aims to address 3 research objectives: (1) to understand the existing state of e-catalogue and PR approval flows in Organisation X’s Singaporean and Malaysian entities, (2) unravel user perceptions towards Coupa and the Enablers and sift out potential impediments to efficiency in such processes, and (3) reimagine the future state of existing flows with proposed solutions. With a 57-question VOC involving the SERVQUAL+DM framework conducted upon 30 respondents, lean six sigma tools and a Japanese operational excellence model ingraining ideal e-procurement practices with Organisation X’s employee value proposition, core values and proposed solutions, the study has successfully attempted to address its research objectives to reimagine how people, processes, and technologies could co-realise conducive e-procurement via Coupa.