11th Annual International Conference on Industrial Engineering and Operations Management

The Influence of Medical Services and Work Environment in the Context of Work Productivity through Job Satisfaction of Health Workers at Pekkabata Health Centre (Puskesmas)

Muhamad Chairul Basrun Umanailo
Publisher: IEOM Society International
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Track: Case Studies
Abstract

This study aims to analyze how the impact of medical services and the working environment in terms of productivity at work, both direct and indirect, on health workers' employment satisfaction at the Pekkabata Puskesmas Polewali Mandar Regency. The approach to this research is quantitative and site in the Pekkabata Health Center, Polewali Mandar Regency. At the same time, the sample was a total population of 120 health workers. For statistical tests, path analysis is used. This study's results are: first, medical services and the working environment have a direct effect on job satisfaction and productivity at work. Second, the indirect impact of medical services and the working environment on productivity at work through job satisfaction is very influential in this case, where medical services and the environment strongly influence productivity at work.

Published in: 11th Annual International Conference on Industrial Engineering and Operations Management, Singapore, Singapore

Publisher: IEOM Society International
Date of Conference: March 7-11, 2021

ISBN: 978-1-7923-6124-1
ISSN/E-ISSN: 2169-8767