Track: Case Studies

Abstract

The purpose of this study is to assess and evaluate how the satisfactory condition of rural communities and online programs is incorporated into society to develop information technology in West Sulawesi. The survey was conducted at the Information, Information, and Information Office of the West Sulawesi Area from June to July 2020. The sample used method is mainly focused on the sampling of all workers employed in the Contact Office. And the details of the district. West Sulawesi is dedicated to introducing a satisfactory method of the census and data collection utilizing a questionnaire. The Likert scale is the analysis instrument used in this research. The empirical approach is the detailed methodology used in this analysis—a review of the interaction between one and the other. This analysis demonstrates that Consistency of Information Technology and Consumer Engagement have an impact on Service Quality, Software Technology Usability, User Retention, and Quality. Services that have a positive and meaningful effect on online consumer loyalty, Office Knowledge Status and User Interface have a significant role in online customer satisfaction and standard of service.