Track: Case Studies

Abstract

This study to measure can analyse the influence of training and knowledge management through the quality of tourism human resources to increase tourist visits, both directly and indirectly. This research was conducted in Bantaeng Regency tourism office with a sample of 83 people with State Civil Apparatus (ASN) status, honorary and contract employees, and data collection techniques through observation, literature research, questionnaires, and documentation. Data analysis used is path analysis (Analysis Path). This study showed that training and knowledge management have a positive and significant effect on the quality of human tourism resources in the Bantaeng Regency Tourism Office; training and knowledge management have a positive and significant impact on increasing tourist visits in Bantaeng Regency. The quality of tourism human resources in the Tourism Office of Banateng Regency has a positive and significant effect on the increase of tourist visits in Bantaeng Regency. Training and knowledge management have no impact on increasing tourist visits through the Tourism Human Resources' quality in the Tourism Office of Bantaeng Regency.