Track: Case Studies

Abstract

This study aims to analyse the impact of infrastructure and supervision on employee performance and the quality of public service and investigate the effect of employee performance on the quality of public services. Analyse the impact of infrastructure and supervision on public services quality through employees' performance in sub-districts in Bantaeng, Bantaeng Regency. This type of analysis is a descriptive quantitative study with a sample of 96 employees using field research and literature data collection techniques. The interpretation of the data used is route analysis (Path Analysis). This study's findings show that infrastructure and supervision have a positive and significant effect on the efficiency of employees themselves in the sub-district of Bantaeng. Bantaeng district, facilities, and infrastructure have a positive and significant impact on the quality of public services in the sub-district of Bantaeng district, Bantaeng Regency. Public services in the Bantaeng District Sub-district, Bantaeng District, staff performance has a positive and significant effect on the quality of public services in the Bantaeng District Sub-district. Facilities and monitoring have a positive and significant impact on the quality of public services through staff performance in the Bantaeng Sub-district.