Track: Business and Innovation
Abstract
Enterprise resource planning (ERP) systems were not well received by all employees at the enterprise under investigation. According to the study, the organization's ERP system acceptance levels could be improved by using HR factors as external variables of the technology acceptance model (TAM). The focus of the study was on determining how HR factors affected ERP system implementation by specific Indonesian MSMEs employees. Structured questionnaires were used in this study's survey of 154 MSMEs employees chosen through convenience sampling. Descriptive statistics and structural equation modeling (SEM) were used to analyze the data. Key HR factors that influenced users' attitudes and use of ERP systems were identified in this study as organizational support for users, training, employee motivation, and job satisfaction.