Track: Modeling and Simulation

Abstract

The coffee shop and coffee beverage business in Indonesia is booming in recent years. Indonesia’s domestic coffee consumption also continues to rise. Indonesian coffee shops grew 8% in 2018 and forecasted growth 15% until 20% until the end of 2019 (Zuhriyah 2019). Modern and forward-thinking enterprises treat maintenance as a profit center rather than a cost center. Scheduled preventive maintenance will reduce the likelihood of machine downtime that can interfere with production (Rachman and Nurcahyo 2016). This study was conducted to determine the effect of preventive maintenance on the operations and performance of restaurants or coffee shops in Jakarta. The methodology used is taking primary data with questionnaires. A total of 30 respondents from various coffee shop businesses with a working period profile is one to two years. The author divides the characteristics of preventive maintenance into 7 (seven) characters and correlates it with the operational performance of the coffee shop. The SPSS was used to see the opinions of the respondents whether the proposed criteria and sub-criteria deemed suitable or not with this study.

Keywords
Preventive maintenance, Coffee shop, Small Business, Performance