Track: Operations Management

Abstract

Quality management is crucial to the companies so that they can maintain and enhance their competitive advantage towards the market. In this context, the quality managers play a fundamental role and is important that they have the necessary competences to do their job. However, the competences for the quality management are not a subject broadly discussed in the academy, despite its presence in the professional literature. In order to address this issue, the present study aims to perform a mapping of the academic literature regarding the competences for quality management through a bibliometric analysis complemented by a content analysis. As results, the main authors, journals, and themes related to this area were identified, as well as the main dimensions of competence and the main research gaps to guide future studies.Quality management is crucial to the companies so that they can maintain and enhance their competitive advantage towards the market. In this context, the quality managers play a fundamental role and is important that they have the necessary competences to do their job. However, the competences for the quality management are not a subject broadly discussed in the academy, despite its presence in the professional literature. In order to address this issue, the present study aims to perform a mapping of the academic literature regarding the competences for quality management through a bibliometric analysis complemented by a content analysis. As results, the main authors, journals, and themes related to this area were identified, as well as the main dimensions of competence and the main research gaps to guide future studies.