Track: Graduate Student Paper Competition

Abstract

While Q4.0 does not replace traditional quality methods, it adapts them so that the concept of quality embraces new technology to maximize value. The combination of quality management practices with technological tools can become a critical factor for organizational success. In the face of this transition, the development of implementation and capability roadmaps has gained interest. By providing an assessment of maturity for Q4.0, models show organizations their current state of readiness for the digital transition allowing them to see what they lack to meet the desired level of maturity through an analysis of each dimension or structural field of the model in depth. As a result, organizations can end up with a customized roadmap to help them achieve their strategic goals.

This work presents the development of the Capability Roadmap towards Quality 4.0. This capability roadmap looks at 3 dimensions – “value chain and operations”, “strategy and organization” and “people and culture” – each with 3 sub-dimensions. The capability levels are divided into readiness, for levels 1 to 3, and maturity, for levels 4 to 6, where traditional quality tools and approaches are integrated with the use of technology.