Track: Engineering Management

Abstract

This study investigated the trends in quality 4.0 and what they mean for various industries. Scopus was the main database used in the systematic literature review. Only papers written in English that directly addressed the study's research objectives and were published between 2017 and 2023 were included in the analysis. The number of papers on quality 4.0 has increased exponentially over the years. The majority of papers came from the TQM Journal, followed by the International Journal of Quality Research and Sustainability Switzerland. In our investigation into what quality 4.0 means for industries, we used a sample of 14 papers. We used qualitative data analysis known as thematic coding, and through inductive thematic coding, we were able to identify 99 codes that were associated with quality 4.0. The study found that quality 4.0 is a broad term encompassing nearly all aspects of quality management, including big data, digital quality management, connectivity, cybernetics, managing disruptions, simulation, and more. According to the study, quality 4.0 is unlikely to change the traditional quality management strategy; rather, it will make things smarter, faster, and more intelligent. The study's findings were consistent with previous research and had both reliability and validity.