Track: Graduate Student Paper Competition

Abstract

This study has two folds; on the first hand, it aims to investigate and provide clear understanding of the different methods for applying TQM principles in public sector and on the hand it establishes for framework to measure the impacts and implications of applying TQM in the public sector. This study is based on multiple case studies from the Local Government of Emirates of Sharjah in the United Arab Emirates. Initially it is intended to cover The study will investigate TQM applications in three government organisations (entities), namely, Public Works Authority, Sharjah City Municipality, and Sharjah Roads & Transport Authority. The reason for selecting these three organizations is their direct impact on the quality of life at the Emirate residents. The rationale behind selecting these organizations in specific will be explained further in the methodology chapter. Building on Sharjah leader's vision regarding, improving the quality management and productivity of the public sector in the Emirate, that it is timely to address the challenge of poor productivity and wastage in public services by sound implementation of quality management on all aspects of project delivery in Sharjah. In order to address the research challenges, the current situation of public services delivery must be investigated and documented through an in-depth literature review.