Track: Human Factors and Ergonomics

Abstract

The transportation sector made headway in terms of the service quality experienced by users of public utility vehicles like electric jeepneys through the modernization program regulated by the government. The gradual adaptation of E-jeepneys and promulgation on the operations concerning public road usage are governed based on the five principles of public transport which include criteria of reliability, safety, accessibility, environmental soundness, and comfort. At present, the electric jeepney is still in small stages in terms of public transit. With this, the study was conducted to measure the perceived quality of E-jeepney and validate the user’s perception through qualitative and quantitative assessments to be able to recommend improved specifications which will increase the user’s level of satisfaction. The assessment focused on Go electric E-jeepney operating at Paranaque Integrated Terminal Exchange. Using statistical analyses and link length system’s acceptability, the important findings of the study include passengers’ and driver’s low satisfaction level on comfort determinants among the indicators established and unaccommodated dimensions of the passenger cabin and workspace for driver whereas improved specification of design variables was proposed using relevant design tools. This can be concluded that the current E-jeepney does not mostly conform in terms of comfort criterion as confirmed on the results of the evaluation.