8th North America Conference on Industrial Engineering and Operations Management

Framework for Developing Interactive Dashboards and Evaluating Their Usage Effectiveness: A Case Study

Farah Altarazi, Daryl Santos & Albert Tomchesson
Publisher: IEOM Society International
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Track: Data Analytics

 

Abstract

This research proposes a framework to develop interactive dashboards and evaluates the effectiveness of using them in improving data management, data analysis, data visualization, and information sharing. A case study in an electronics manufacturing company located in the United States was conducted to implement the proposed framework with a main focus on business and financial information. The framework is comprised of four main phases; pre-assessment to assess the current situation, standardizing the format of the databases, creating interactive dashboards, and post-assessment to evaluate the suggested improvements. The proposed framework proved its effectiveness in creating standardized databases and interactive dashboards based on the results of the pre/post assessment.  The assessment showed positive feedback on how the use of dashboards helps in improving the four-evaluation metrics; data management, data analysis, data visualization, and information sharing.  

Keywords

Data Analysis, Data Visualization, Interactive Dashboards, Information Sharing, and Data Management. 

Biographies

Farah Altarazi is an Industrial and Systems Engineering Ph.D. Student at The State University of New York at Binghamton. Farah is a graduate research assistant conducting her work within the Business Program unit at an industrial sponsor’s site. Farah earned a B.S. in industrial engineering from the Jordan University of Science and Technology, and a Master’s in Industrial Engineering &Management from the University of Jordan. She is a Certified Project Manager PMP, and Certified Supply Chain Analyst CSCA, and has six years of a proven track record of preparing and implementing project plans and programs in different INGOs & companies. She has worked on different research projects with governmental and non-governmental entities such as Jordanian Customs, The Ministries of Work and  Social Development in Jordan, and UNDP in a project for Al-Zaa'tari Refugee Camp. Her research interests include data analysis, machine learning, simulation, optimization, sustainability, project management, and not-for-profit operations. She is a member of the Project Management Institute (PMI) and the Jordan Engineers Association.

Daryl Santos is a State University of New York (SUNY) Distinguished Service Professor at Binghamton University.  He has received the SUNY Chancellor’s Award for Teaching and the SUNY Chancellor’s Award for Scholarship and Creative Activities. Daryl holds a BS degree in Operations Research and Industrial Engineering from Cornell University (1987), an MS degree in Industrial Engineering from the University of Houston (1990), and a Ph.D. degree in Industrial Engineering from the University of Houston (1993).  He also holds a Lean Six Sigma Blackbelt from Dartmouth College’s Thayer School of Engineering.  Daryl is the managing editor of the Industrial and Systems Engineering Review (ISER) Journal.

Albert Tomchesson is the Business Operation Manager at Foxconn Industrial Internet USA (Fii-USA) in Houston, Texas.  Albert holds a BS degree in Sociology and Psychology from Sam Houston State University.  He has 19 years of business experience in Enterprise server R&D.   

Published in: 8th North America Conference on Industrial Engineering and Operations Management , Houston, United States of America

Publisher: IEOM Society International
Date of Conference: June 13-15, 2023

ISBN: 979-8-3507-0546-1
ISSN/E-ISSN: 2169-8767