Track: Modeling and Simulation

Abstract

The rail industry is starting to focus on the improvement of the overall experience of their passengers which is not just limited to the ride experience but also includes their experience while in the line's facilities such as their rail station. To improve passenger experience, improving the facility's design and configuration based on the quality dimensions and factors affecting it will be vital. This study aims to assess one of the busiest stations in the Philippines, the Taft Station of the MRT-3 line along Epifanio De los Santos Avenue based on its quality dimensions. The quality dimensions identified through literature include accessibility, navigation, and comfort & convenience. The passengers' perceived experience of the station's quality dimensions was assessed, rendering unsatisfactory results. Gaps observed include the lack of standard and visible signage, information boards and markings, repair of equipment, physical obstructions on the walkway, and no proper infrastructure for persons with disabilities and the elderly. Design alternatives were then generated to improve the current facility in the aspects concerning quality dimensions. The study recommends implementing the generated design alternatives to improve the passengers' experience in MRT-3 Taft Station. A similar assessment method can be used for other train stations as well.