Track: Modeling and Simulation

Abstract

Continuous Improvement systems are being promoted with more intensity in construction sector companies, but not with the expected result due to the high variability and breach of their operations. This project seeks to structure the chain of operations, generating key points of Quality Management using the Lean Six Sigma methodology, to reduce the variability and standardize the processes of the ADEICS company located in the San Miguel district, Lima, Peru. The DMAIC methodology was used for the development of this project. During the define phase, the process map was prepared as the strategic, operational and support processes were documented, having 16 processes at the end. Likewise, a focus group was held to define this service's essential critical quality factors (CTQs). In the measuring phase, it was possible to establish the risk level of the processes (NPR) using the following tools: The process characterization matrix (SIPOC), The Analysis of Failure Modes and Effects (AMEF) and the relationships between areas with the Diagram Lines Notation (DLN). Finally, in the analysis phase, the processes to be improved were prioritized using as a base the inputs of the CTQ's table and the process map through the quality function deployment matrix (QFD), pending the implementation in the improvement phase of the three selected processes.