4th South American International Conference on Industrial Engineering and Operations Management

Digital Capability Maturity Improvement Strategy Design : A Case Study of a Mobile Phone Manufacturing Company

Luthfi Azmaiza Hadsyah & Novandra Rhezza Pratama
Publisher: IEOM Society International
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Track: Industrial Management
Abstract

PT. XYZ is a company engaged in the telecommunications technology industry that produces cellular telephones and sells cellular telephones under its own trademark. The company runs its manufacturing processes using a combination of labor and the use of assembly machines, testing machines, packaging machines, and is integrated with manufacturing software. PT. XYZ uses Manufacturing Execution System (MES) manufacturing software in its manufacturing processes. MES is a comprehensive manufacturing software system for monitoring, tracking, documenting and controlling the process of manufacturing goods from raw materials to finished products. Manufacturing software must always be developed and its performance improved. Companies need to carry out approaches and assessments to increase the capability and maturity of digital manufacturing processes. Thus, the Capability Maturity Model (CMM) is used as the basis for the manufacturing software maturity measurement model used in the manufacturing process. The capability maturity model determines the company's current level of digital maturity. Then based on the gap analysis, design a strategy to increase digital maturity in the manufacturing process. At level 2 repeatable, PT. XYZ reaches a maturity level of 2.23, then at level 3 defined it reaches a maturity level of 2.18. Based on the current maturity level, KPA profiling, gap analysis, and strategy development are made to increase the company's digital maturity level.

Published in: 4th South American International Conference on Industrial Engineering and Operations Management, Lima, Peru

Publisher: IEOM Society International
Date of Conference: May 9-11, 2023

ISBN: 979-8-3507-0545-4
ISSN/E-ISSN: 2169-8767