Track: Operations Management

Abstract

The study aimed to determine in what ways a proposed teleconsultation booking application can facilitate access to university teleconsultation services; identify significant factors to be considered in the development of such an application in terms of operational and functional requirements; and determine the strength of the relationship between the counselee demographic factors and the application requirements. A mixed method of research was used by gathering data from elicitation interviews and online surveys. 211 respondents who are currently enrolled students or employed faculty members, office staff, and administrators of Adamson University took a survey that aimed to determine their awareness on the Guidance Office’s current teleconsultation service and problems encountered with it, and the importance of the 17 potential operational and functional requirements of the proposed application to them. The researchers identified problem areas that hinder access to university teleconsultation services and concluded that these could be mitigated or eliminated by the use of a booking mobile application. Welch’s ANOVA and Games-Howell Test were used via Minitab software for data analysis towards determining which requirements are more important and less important for inclusion in the app. From the results, 15 of the 17 potential requirements warranted their inclusion in the app. Spearman’s rho was used via SPSS Software to determine the relationship between particular counselee demographic factors and the app requirements. The researchers found a weak to nonexistent relationship between them.

Keywords

University teleconsultation services, booking mobile application, Covid-19, Filipino university students, mental health needs