Track: Quality Control

Abstract

This paper develops a research methodology to rank Quality Management Systems (QMS). The QMS and its related tools and techniques are adequately investigated in current literature. However, determining the priority of adopting different QMS is less practiced along with Multiple-Criteria Decision Making (MCDM) methodologies. Furthermore, this combination is not vastly examined in developing countries. Also, famous MCDM model such as Analytic Hierarchy Process (AHP) can be easily linked with this problem. Hence, to fill this gap, this research has been completed in three phases as follows. The first phase provides a review on previous literature. To do so, a literature survey is conducted to find the common criteria to prioritize different QMSs. Next, the most frequently applied QMSs of previous literature are determined in the second phase of this research. Following, the third phase determines the priority level of different QMSs to be applied by companies. To do so, the third phase applies an AHP to investigate and prioritize the most frequently applied QMSs of the second phase. According to the obtained results, ISO 9001, ISO 14001, and ISO 50001 are the most important QMSs to be applied by companies, respectively. Finally, the last section of this study includes a summary and some directions for future research.