Track: Business Analytics
Abstract
The licensing service system tries to be integrated electronically to keep up with technological developments. With the occurrence of COVID-19 in Indonesia, the bureaucracy is expected to have a service system based on information technology. This research method is through literature review by looking at the permit service system phenomenon in Indonesia, with data sources through online media, articles, and proceedings. The study results describe the licensing service system in Indonesia with the COVID-19 pandemic showing an increase in the application of information technology in each local government. The accelerating application of technology to the bureaucracy indicates that there has been significant bureaucratic reform in the government in Indonesia, especially during the COVID-19 pandemic.