11th Annual International Conference on Industrial Engineering and Operations Management

Career Development and Motivation for the Quality of Nursing Services

Muhamad Chairul Basrun Umanailo
Publisher: IEOM Society International
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Track: Construction Management
Abstract

This study aims to examine and analyse the effect of career development on the quality of nursing services through nurses' motivation in community health centres at inpatient care. This study used a survey research design with a quantitative approach with an accidental sampling technique to 100 nurses as respondents. Data analysis used path analysis through multiple linear regression tests of SPSS version 16. The results showed that career development has a significant positive effect on nurses' motivation in hospitalization and the quality of nursing services. The reason has a significant positive impact on service quality. 4) career development has a significant positive effect on the quality of nursing services through nurse motivation. It means that cause is more dominant in improving nursing services quality, followed by career development. With the mediation of inspiration, career development will be better for enhancing the quality of nursing services.

Published in: 11th Annual International Conference on Industrial Engineering and Operations Management, Singapore, Singapore

Publisher: IEOM Society International
Date of Conference: March 7-11, 2021

ISBN: 978-1-7923-6124-1
ISSN/E-ISSN: 2169-8767