Track: Case Studies

Abstract

This study aims to (1) analyze the effect of facilities and quality of service on patient satisfaction at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency; (2) analyze the influence of facilities and quality of service on the interest in the reuse of health services at the Hospital Inpatient Installation of K.H. Hayyung Hospital, Selayar Islands Regency; (3) analyze the effect of patient satisfaction on the interest in the reuse of health services at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency; (4) analyze the influence of facilities and quality of service on the interest in reusing health services through patient satisfaction at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency. This research was carried out at the Hospital Inpatient Installation of K.H. Hayyung Hospital, Selayar Islands Regency. Using the accidental sampling method is a technique of determining samples based on chance. Samples amounted to 135 den responses at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency. The data collection method used is a direct interview with the parties involved with the problem being discussed and questionnaires to patients by the research conducted. The analysis is done using descriptive analysis and path analysis. The results of the analysis showed that (1) facilities and service quality affected patient satisfaction at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency; (2) facilities and service quality affect the interest in the reuse of health services at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency; (3) patient satisfaction affects the interest in the reuse of health service services at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency; (4) facilities and quality of service affect the interest in the reuse of health services through patient satisfaction at the Hospital Inpatient Installation K.H. Hayyung Selayar Islands Regency