Track: Case Studies

Abstract

This study aims to analyze how much influence organizational culture, work capability, and effectiveness of the performance improvement forum (FPK) has on employee performance, both direct and indirect effects on employees of PT Pegadaian (Persero) Makassar Area. This research was conducted at PT Pegadaian (Persero) Makassar Area 2 from January to March 2021. The number of samples in this study was determined using the Slovin formula with a standard error of 5% (0.05). Using a standard error of 5% (0.05) is ideal for this study, so 135 respondents were selected from 204. The results showed that organizational culture and work capability had a positive and significant effect on the work effectiveness of the FPK (Performance Improvement Forum) at PT Pegadaian (Persero) Makassar Area 2. Organizational culture, work capability, and work effectiveness (FPK) have a positive and significant impact on the Performance of PT Pegadaian (Persero) Makassar Area 2. Organizational culture has a positive and significant influence on performance through work effectiveness (FPK) Performance Improvement Forum PT Pegadaian (Persero) Makassar Area 2. Work capability has a positive and significant effect on performance through work effectiveness (FPK) Performance Improvement Forum PT Pegadaian (Persero) Makassar Area 2. Consequently, a better organizational culture and work capability will increase the work effectiveness (FPK) of the Performance Improvement Forum. A better organizational culture and work capabilities will improve the performance of PT Pegadaian (Persero) Makassar Area 2. Work effectiveness (FPK) can mediate the influence of organizational culture on improving the performance of PT Pegadaian (Persero) Makassar Area 2. Similarly, work effectiveness (FPK) can mediate the effect of work capability on improving the performance of PT Pegadaian (Persero) Makassar Area 2