Track: Occupational Safety and Health (OSH)

Abstract

Factors that can trigger a decrease in the level of patient satisfaction with services, namely the management function that is applied, while other factors indicated as the cause of the decline in employee performance are the work motivation factor of nurses. This study aims to determine and analyze the influence of management functions and work motivation on patient satisfaction through nurse performance at the Lapai Health Center, North Kolaka Regency. This research uses a causality design and a quantitative approach. The location of this research is the Lapai Health Center, North Kolaka Regency. The population in this study was 137 patients treated in the Lapai Public Health Center, North Kolaka Regency, with a total sampling, so the study's final sample was 137 people. Data collection techniques were carried out through questionnaires and documentation, while data analysis used path analysis and the Sobel test. There are seven hypotheses in this study. The seven hypotheses indicate that the direct influence of the management function and work motivation are factors that can affect patient satisfaction at the Lapai Public Health Center, North Kolaka Regency. A good management function possessed by a nurse is not enough without the motivation given by the Lapai health center in North Kolaka Regency to nurses and the work motivation of the nurses themselves. Nurse performance is an intervening variable that can moderate the independent variable to the dependent. In this study, the tendency of the influence of the management function to be better in influencing patient satisfaction, so that the better the management function is carried out will increase the satisfaction of patients being treated. In conclusion, the applied management function and work motivation given to nurses impact the better level of patient satisfaction, evidenced by the ease with which patients receive services during treatment. Besides that, the quality of services obtained can also be improved. Likewise, good skills for nurses make it easier to understand what the patients being treated want.