Track: Case Studies

Abstract

Indonesia has an alarming safety level leading to the ban to fly to other countries from 2007 to 2018. Even though the government and the aviation industry in Indonesia have tried to resolve this problem, reports from the Indonesia National Transportation Safety Committee have shown that up until 2021 there were notable numbers of accidents and incidents resulting in a number of fatalities. In this paper, the authors aim to propose a framework for the improvement of the continuous airworthiness business process. We gathered the data from the available studies and applicable regulations. Interviews and surveys were conducted with airworthiness experts in Indonesia to define the critical success factors of continuous airworthiness. Then, we analyzed the current quality process in an Indonesian low-cost carrier airline with the compliance management framework. The study shows that the existing business process lacks the critical control point in accordance with the applicable regulation. For further research, business process reengineering can be carried out to take the compliance management process into account.