Track: Case Studies

Abstract

The objective of this research is to know the employee satisfaction at UD. TITO Medan. Job satisfaction is the feeling of pleasure and achievement that the employees experience in their job and when they know that their work is worth doing. Employee’s satisfaction is taking control in advancing a company. The employee’s turnover is high then the company may be experiencing a slowdown in advancing the company. The indicators of this researcher are turnover, absenteeism, age, job level, and the size of the organization. In determining the data resources, this research is using purposive sampling technique. Data collection method is using structure interview to four employees of UD. TITO Medan in marketing department and have been work for 5 years. This Jurnal used Miles and Huberman models of data analysis and used source triangulation. Through the research above it can be known that the employees of UD. TITO Medan feel dissatisfied. The low incentive, less reward for the employee achievement and delayed the incentive that make the employee feel dissatisfied. Meanwhile things to do for the progress of the company in the future, the researcher give some recommendation to the company. The recommendations are the company should give more reward for the employee’s achievement, give a chance for the employees to give their suggestion and idea, give quota of annual leave and make company policy.