Track: Supply Chain Management
Digital transformation (DT) of warehousing systems has become crucial for logistics firms in Saudi Arabia to become and remain competitive. It will help to streamline the supply chain and improve warehouse performance, which, in turn, will enable Saudi Arabia to be positioned as a global logistics hub. Therefore, the aim of this study is to investigate the antecedents of digitalisation and their impact on warehouse performance in Saudi Arabia. Data were collected from warehouse managers who are involved in the IT deployment. The study uses a fuzzy set qualitative comparative analysis (fsQCA) approach to analyse the collected data. The results show that achieving high warehouse performance in Saudi Arabia depends on the configurational effects of both resource orchestration theory (ROT) and digitalisation. Specifically, they reveal that digitalisation has the most significant effect on warehouse performance. This study will contribute to the theory by assessing the configuration design of the dimensions to gain an understanding of the digitalisation process. Additionally, it will guide managers to develop a step-by-step procedure for implementing the digitalisation process in their warehouses and assess the type and level of the resources required for the digitalisation of their warehouses. In addition, this study will help managers to clearly identify the various roles of digitalisation in improving performance.