Track: Design and Analysis

Abstract

Halodoc Indonesia Catalog Division Staff uses a “tool” in carrying out the work process. This “tool” is undoubtedly a very primary and essential tool for the Catalog Division Staff. This high level of need against the “tool” creates a great enthusiasm to observe deeper into everything from this “tool” like how the tool works, how the staff uses the tool, and how the level of usability tool is. About how the tool works and how the staff uses the tool are known by participating in the staff's work. The usability level of the tool is known by using the Usability Testing Method, where the method can calculate the usability level of four components, such as 1) Learnability, 2) Efficiency, 3) Errors, and 4) Satisfaction. Based on the type of work, in general, Catalog Division performs 3 types of work, such as 1) Create doctor data and service products, 2) Create hospital data, and 3) Create and drop schedules also manage doctors and service slots. The Learnability component is represented based on the Success Rate in the amount of 76%. The Efficiency component is represented based on the Time-Based Efficiency, in the amount of 0.002 goals/sec. The Errors component is represented based on the Error Rate, in the amount of 0.6. Based on the results, it turns out that further review is needed and at this stage, found the addition of 20 issues from the tool and proposed 20 improvement recommendations to the tool on these issues. The proposed improvement recommendations are then measured further by calculating the comparison of satisfaction level between before and after the improvement recommendations are conceived. The satisfaction level measurement is carried out to know concretely whether these recommendations have a major effect on the satisfaction level or not. The results will affect future work quality.

Keywords

Usability, Usability Testing, Halodoc, Usability Tool, Tool Improvement.