Track: Occupational Safety and Health (OSH)

Abstract

The research objective was to measure and analyze the influence of health facilities and competence on the quality of services through the performance of health workers at the Central Mamuju District General Hospital. This research design is a survey. This research was conducted at the Regional General Hospital of Central Mamuju Regency. This research lasted for about two months, from July 2019 to August 2019. Data collection was carried out through observation, interviews, questionnaires, documentation. The sample in the study was 100 people—data analysis through research instrument test, validity test, reliability test, and path analysis. The results showed that the direct effect of competence on the performance of health workers had the highest correlation value compared to the impact of other variables. In contrast, the lowest correlation was shown in the indirect effect of the health facility variable on service quality through the performance of health workers. The highest correlation found in this study is the direct result of competence in health workers' performance. It shows that competence is the foundation in improving performance and even quality service quality. The competence of respondents is measured through the knowledge, skills, personal characteristics, and motives of the respondents. Another case with the lowest correlation found in the indirect relationship between health facilities and service quality through the performance of health workers shows that not always good facilities will guarantee quality and even high performance. Still, it can be ascertained that good performance tends to use good quality as well.