Track: Business Management

Abstract

As a forum for providing services to the community, public organizations must be supported by quality human resources. Inseparable from the human resource development system and the culture of the public organization in creating superior human resources and having good performance so that the services provided can increase community satisfaction. This research is a type of quantitative research, with a survey method conducted at the Personnel Education and Training Agency, the Population and Civil Registry Office, and five District Offices in Central Mamuju Regency. The population in this study amounted to 102 people. Data collection was carried out by distributing questionnaires and interviews from the research findings that human resource development through employee performance influences service quality with a value of 15.668. Organizational culture through employee performance with a value of 29.147 also identifies an impact on the quality of public services. For this reason, it can conclude that the R Square value of 0.375 or 37.5% indicates the influence of HR development and organizational culture on the quality of public services through employee performance.