1st Australian International Conference on Industrial Engineering and Operations Management

The Influence of Information and Service Quality on Employee Performance through Supervision Quality at the Department of Energy and Mineral Resources of South Sulawesi Province

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Track: Decision Sciences
Abstract

Performance is a benchmark in determining an institution's excellent or flawed condition, both government and private institutions. Performance is measured in various models and aspects, such as culture, economy, politics, etc. This research was conducted at the Department of Energy and Mineral Resources (ESDM) office of South Sulawesi Province. It was carried out for 2 (two) months, starting from June 2020 to August 2020. The population in this study were all employees based in the Provincial ESDM Office South Sulawesi, with a population of 117 employees where the sampling technique used saturated sampling. The method of collecting data was done by interview, questionnaire (questionnaire), and observation, while data analysis used path analysis. The results showed that: 1) The effect of information quality on the quality of supervision showed significant results with a path coefficient of 0.492 (positive) ; 2) The effect of information quality on employee performance also shows significant results with a path coefficient of 0.331 (positive) ; 3) The effect of service quality on the quality of supervision shows significant results with a path coefficient of 0.251 (positive) ; 4) The effect of service quality on employee performance also shows significant results with a path coefficient of 0.377 (positive) ; 5) The effect of the quality of supervision on employee performance shows a significant result with a path coefficient of 0.471 (positive) ; 6) The effect of information quality on employee performance through mediation of the quality of supervision shows significant results with a path coefficient of 0.176 (positive) ; and 7) The influence of service quality on employee performance through mediation of quality supervision also shows significant results with a path coefficient of 0.102 (positive).

Published in: 1st Australian International Conference on Industrial Engineering and Operations Management, Sydney, Australia

Publisher: IEOM Society International
Date of Conference: December 21-22, 2022

ISBN: 979-8-3507-0542-3
ISSN/E-ISSN: 2169-8767