3rd Asia Pacific International Conference on Industrial Engineering and Operations Management

Systematic Literature Review: Employee Empowerment in Indonesia's Hotel Industry

Falerin Natalia, Vivi , Haryadi Sarjono & Okta Prihatma Bayu Putra
Publisher: IEOM Society International
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Track: Business Management
Abstract

Employee empowerment is the company's effort to help and encourage employees to have a sense of self-confidence and be able to make employees independent to do their jobs effectively. Employee empowerment in the hospitality sector includes clearly defined responsibilities, delegating authority, setting standards of excellence, train & development, provide knowledge & information, giving feedback, recognition, and trust. The combination of employee empowerment methods will have a positive short-term and long-term impact on the company. Thus, based on research that has been carried out using the SLR (Systematic Literature Review) which aims to analyze the employee empowerment system in the hospitality industry in Indonesia, it is concluded that the use of employee empowerment methods can provide optimal and efficient results.

Published in: 3rd Asia Pacific International Conference on Industrial Engineering and Operations Management, Johor Bahru, Malaysia

Publisher: IEOM Society International
Date of Conference: September 13-15, 2022

ISBN: 978-1-7923-9162-0
ISSN/E-ISSN: 2169-8767