2nd Indian International Conference on Industrial Engineering and Operations Management

The Impact of User Behavior in Transforming Food Counter Design during Pandemic Era at Hotel Restaurants

BINUS University, Amarena Nediari, Polin Marsahala & Christianto Roesli
Publisher: IEOM Society International
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Abstract

One of the objectives in interior design is to meet user needs based on their behavior in doing activities. As part of interior elements, furniture design has been transformed in terms of form and function adapting to the pandemic situation. This pandemic period had a great impact on furniture design for public spaces in accommodating the health protocols. A hotel restaurant is a public space that continuously provides services by serving breakfast for hotel guests. Although some hotel restaurants were closed temporarily due to the pandemics, it is found that adjustments meant had been done by hotel management. A food counter is one of the pieces of furniture in a hotel restaurant that has been adapted to support health protocol. Various changes occurred at the food counter with different results. How food counter transforms to adapt to the needs of the user, is an interesting topic to discuss, whether the implementation of the adaptation carried out has met the criteria for a good design to support sustainable design as well. This study was conducted through a literature study and a site visit to the hotel restaurant area. Guest satisfaction is the highest priority in the hospitality industry. Designers are expected to contribute by adapting food counter design to maintain the continuity of design, function, and material and preserve the ambiance of the restaurant based on the concept. Sustainable design needs to improve society constantly and provide solutions to existing problems. The result of this study can be used as guidance in designing food counters to achieve sustainable health protocol in public spaces related to restaurant facilities.

Keywords:

User behavior, Food counter, Pandemic, Hotel restaurants

Published in: 2nd Indian International Conference on Industrial Engineering and Operations Management, Warangal, India

Publisher: IEOM Society International
Date of Conference: August 16-18, 2022

ISBN: 978-1-7923-9160-6
ISSN/E-ISSN: 2169-8767