Abstract

Supply Chain Management (SCM) has assumed a significant interest both for academia and industry. The course on SCM attracts a wide interest from the student community, especially from institutes like IITs. Typical principles of quality management like customer focus, team working, involvement of all and continuous improvement were utilized in the design and implementation of a course on SCM at IIT Delhi. Typically, the course used to be offered in physical mode. However, with Covid-19, online teaching became the “new normal”. The SCM course is no exception to this.

The present paper is an attempt to share experiences while teaching the SCM course in the online mode. Students responded to the challenge of self-managing teams and empowerment. Several improvements regarding the content and delivery were introduced for the course based on a PDCA philosophy of continuous improvement. Various editions of the course (like before the Covid-19 pandemic, and post Covid-19) offered various challenges as well as opportunities for the enhancing teaching-learning process. The paper concludes with a discussion of various implications for pedagogy.